Interacting with your site visitors in real-time can be crucial for customer satisfaction and website conversion rates. Live chat plugins for WordPress are therefore invaluable tools for businesses aiming to enhance user engagement. Here, we delve into the top five live chat plugins available, focusing on their features, pricing, free trial options, and suited use cases.

1. Askly: A Superior Chat Experience

Askly tops our list with its cutting-edge features designed to provide visitors with a highly personalized experience. Beyond regular live chat capabilities, Askly boasts an intuitive set up for site owners and a user-friendly chat interface for visitors, with exceptional CRM integration options.

• Features: Intelligent chat triggers, detailed analytics, CRM integration, customizable chat widgets, file sharing, and canned responses.
• Pricing: Subscription starts at $25 per month with multiple plan options.
• Free Trial: Yes, Askly encourages a no-commitment 14-day free trial.
• Best Use Case: This plugin is best suited for businesses that require a comprehensive live chat solution with advanced customization to enhance user experience.

Learn how to effectively invite visitors to chat on your website.

2. LiveChat: Ideal for Big Teams and Complex Operations

LiveChat is a preferred option for sizable operations due to its wide range of integrations, sophisticated agent management, and robust reporting capacities, making it a powerful tool for businesses with large customer support teams.

• Features: Extensive reporting, agent management tools, mobile apps, file sharing, and 24/7 customer support.
• Pricing: Starting at $16 per agent per month, with an annual billing cycle.
• Free Trial: A 14-day free trial is available with all features unlocked.
• Best Use Case: Large enterprises or departments that need fine-grained control over customer interactions and detailed analytics.

3. Tidio Live Chat: The Best of Human and Bot Interactions

With Tidio Live Chat, businesses get the best of both worlds by combining the efficiency of bots with the personal touch of human interaction. Tidio aims to streamline customer service with an automated yet familiar approach.

• Features: Chatbot integration, visually appealing widget editor, customizable templates, and third-party integrations.
• Pricing: Offers both a free basic plan and paid plans, which start at $18 per month.
• Free Trial: They offer a permanently free plan with core features, and premium functionalities are available for a 14-day trial.
• Best Use Case: Small to medium-sized businesses interested in automating some aspects of customer service to enhance efficiency.

4. Zendesk Chat: Your Ticket to an Integrated Customer Support Ecosystem

Formerly Zopim Live Chat, Zendesk Chat has established its presence by offering a seamless messaging experience within the wider Zendesk support ecosystem, targeting businesses seeking an omnichannel approach.

• Features: Integration with the Zendesk suite, triggers, pre-chat forms, analytics, and multi-language support.
• Pricing: Professional plans start at $14 per agent each month.
• Free Trial: Yes, there is a 14-day trial available for new users.
• Best Use Case: Ideal for businesses that are current Zendesk users or those that are looking to maintain consistent customer service across multiple platforms.

5. Chaport: Modern Live Chat that Keeps it Simple

Chaport stands out with its sleek, user-friendly interface. It makes managing multiple chats a breeze for teams and offers a clean, uncluttered live chat experience for site visitors.

• Features: Unlimited chats, group chat functionality, easy chat transfer, and visitor notes.
• Pricing: A free basic plan for up to 5 agents; premium plans start at $9.80 per agent/month.
• Free Trial: Free basic plan and a 14-day free trial for premium features.
• Best Use Case: Startups and small businesses looking for a simple, straightforward live chat tool that's easy to manage and use.

Conclusion

Each live chat plugin listed here comes with its set of strengths tailored to different business needs and scales. When selecting a plugin, assess your specific requirements, the size of your team, and how you envision the tool fitting into your customer engagement strategy.

For broader insights on the benefits live chat can bring to your business, peruse our beneficial guide. To better understand the pros and cons of having live chat on your website, read our in-depth analysis. Aim to make your website an inviting space for dynamic customer interactions and enhanced support wi