Best Live Chat Apps for Shopify to Boost Customer Engagement
In today’s digital landscape, customer engagement is paramount. For CMOs, CEOs, and customer service managers looking to enhance their Shopify stores, integrating a live chat application is a game-changer. Live chat applications facilitate real-time communication with customers, providing instant support and enhancing their shopping experience. But with so many options available, which one should you choose? This guide breaks down the best live chat apps for Shopify to help you make an informed decision.
Why Add Live Chat to Your Shopify Store?
Implementing live chat on your Shopify store can:
- Improve Customer Support: Provide instant assistance to your customers, resolving queries in real-time. Live chat enables your support team to address issues promptly, which can lead to increased customer satisfaction and loyalty. Customers prefer live chat for its convenience and quick response time.
- Increase Sales: Engage hesitant shoppers and guide them towards making a purchase. Live chat aids in reducing cart abandonment as visitors receive timely answers to their questions. According to a study by Forrester, customers who engage with online live chat are 2.8 times more likely to convert than those who don’t.
- Enhance Customer Satisfaction: Offer personalized support, leading to higher customer loyalty. Providing an avenue for personalized communication means that customer issues get addressed in a manner that suits their needs, making them feel valued and understood.
For more details on the benefits of live chat, check out our article on advantages of live chat on website.
Top Live Chat Apps for Shopify
1. ProProfs Chat
Features:
- 24/7 AI chatbots
- Proactive chat invitations
- Robust analytics
- Customizable chat widget
- Integrations with CRM and helpdesk tools
Benefits:
ProProfs Chat enhances customer support by offering a customizable interface that aligns with your branding. This tool is particularly beneficial for businesses looking to provide instant support while also wishing to maintain their unique brand aesthetic. Additionally, with features like proactive chat invitations and robust analytics, businesses can engage customers before they even ask for help and track these interactions for insights into customer behavior and preferences.
2. Tawk.to
Features:
- Unlimited agents
- Visitor tracking
- Offline messaging
- Multilingual support
- Mobile apps for iOS and Android
Benefits:
Perfect for small businesses, Tawk.to offers a comprehensive free plan that allows unlimited agents, meaning costs aren’t a function of team size. Its multilingual support broadens your reach, making it ideal for reaching a global audience and providing service in various languages seamlessly. The offline messaging feature also ensures that no customer query goes unanswered, even when live agents are not available.
3. Tidio
Features:
- Live chat and chatbots
- Email integration
- Visual chatbot editor
- Automated responses
- Supports multiple languages
Benefits:
Tidio combines live chat with chatbots and email marketing. This combination allows businesses to maintain constant communication with their customers across different channels effortlessly. The visual chatbot editor is particularly useful because it allows you to create a tailored bot experience without needing sophisticated technical skills, enhancing the efficiency and capabilities of your customer service team.
4. Chatra
Features:
- Real-time chat
- Group chats
- Typing insights
- Read receipts
- Chat automation
Benefits:
Chatra allows multiple agents to assist a single customer, ensuring complex queries are resolved efficiently by pooling together diverse expertise. This is ideal for businesses that deal with intricate customer needs and require the collaborative effort of several team members to meet these demands. The inclusion of typing insights and read receipts provides a transparent conversation, letting both the customer and agent see if messages are read or being composed, enhancing communication clarity.
5. BestChat
Features:
- AI-powered chatbots
- Real-time messaging
- Multi-language support
- Behavior tracking
- Seamless Shopify integration
Benefits:
BestChat offers 24/7 AI assistance with a proficient chatbot-to-agent escalation process when necessary. Its AI capabilities help in managing interactions more efficiently while providing advanced features like behavior tracking to analyze customers’ actions on your site. This data is crucial in understanding customer journeys better and optimizing the site accordingly.
6. Askly.me
Features:
- Multilingual Support: Real-time translation in over 100 languages.
- AI Automation: Automated responses that learn from customer interactions.
- Customization: Personalize design and integrate with social platforms.
- Analytics: Track performance with detailed analytics and statistics.
- Easy Integration: Seamlessly adds to your Shopify store with zero development effort.
Benefits:
Askly.me stands out with its powerful AI and multilingual capabilities, breaking language barriers and allowing you to serve a global customer base effortlessly. The automated responses feature learns from interactions, becoming more efficient over time, and the customization options are extensive, enabling seamless integration with existing social media and marketing strategies. Learn more about AI-powered customer support.
How to Choose the Right Live Chat App
When selecting a live chat app, consider the following:
- Integration: Ensure it integrates smoothly with Shopify and your existing tools. A poorly integrated tool can disrupt workflows and provide a less cohesive experience.
- Features: Look for essential features like automation, customization, and analytics. These will enable your team to manage customer interactions more effectively.
- Scalability: Choose an app that can grow with your business. Your chosen tool should be robust enough to handle increased traffic and demands as your store expands.
- Support: Opt for apps that offer robust customer support. Having reliable support when implementing new tools can dramatically reduce potential stress and problems.
For more guidance on setting up live chat, you might find our guide on adding live chat to your website helpful.
Common Questions Answered
How do I get chat on Shopify?
To add chat to your Shopify store, choose a compatible live chat app from the Shopify App Store and follow the installation instructions. Apps like Askly.me make the integration seamless by supporting easy-to-follow guides that minimize technical complexities.
What is the best chat app for Shopify?
The best chat app depends on your specific needs. For advanced AI features and multilingual support, Askly.me is an excellent choice due to its comprehensive feature set tailored for a global audience.
How much does Shopify chat cost?
Costs vary by app. Some, like Tawk.to, offer free plans, while others charge based on features and usage. Askly.me offers flexible pricing plans to suit different business sizes, ensuring that you only pay for the tools your business truly needs.
Does Shopify have a chat app?
Yes, Shopify offers its own chat app, but third-party apps often provide more advanced features and customization options, such as multilingual support and AI capabilities.
Maximizing the Benefits of Live Chat
Implementing live chat is just the first step. To maximize its benefits:
- Train Your Team: Ensure your customer service team is proficient with the live chat tool. Training can minimize response times and improve customer satisfaction levels.
- Set Up Automated Responses: Use AI to handle common queries efficiently. Automation can free up human agents to deal with more complex issues that require personal touch.
- Monitor Analytics: Regularly review analytics to improve performance. Metrics can provide insights into customer behavior and help in refining the strategies to interact effectively.
Discover more about using AI for customer service to enhance your customer support strategy.
Conclusion
Integrating a live chat app into your Shopify store is a strategic move to boost customer engagement and satisfaction. By choosing the right app for your business needs, you can provide instant support, break language barriers, and ultimately drive more sales. Live chat paves the way for a more interactive and satisfying shopping experience, which is crucial in today’s competitive e-commerce landscape.
Ready to elevate your customer service? Explore Askly.me and transform your Shopify store’s customer engagement today. With the right tools at your disposal, you can ensure that your business stands out in delivering outstanding customer service.