Privacy policy

Introduction

This privacy policy applies to the Askly chat window and automated customer support web service, owned and operated by Askly OÜ.

By using our service, you agree to the principles described in this privacy policy. The purpose of this privacy policy is to help you understand how we collect, disclose, and protect information about you when you use our services.

Askly controls the personal data we acquire. For certain services, we leave the right to use trusted subcontractors.

Askly is committed to processing clients' personal data, email list data, and data from users of our public website in accordance with the General Data Protection Regulation (GDPR) 2016/679, and all applicable local laws and regulations in Estonia and Europe regarding the protection of individuals in relation to the processing of personal data.

What do We do

We provide multilingual customer support solutions to our clients (eCommerce and online service providers) to help them grow. We improve customer care of our clients by virtue of making it more user-friendly and faster, as well as we eliminate any language-related obstacles on a customer care by using our platforms - Live Chat and Translation Platform.

In order to perform, improve and protect our Services, we process:

(as a Data Controller) internet protocol (IP), type of browser, the device used of everyone who visits our Service or if sending us a message name, email address and location (“Visitor”).
(as a Data Controller) personal data of our Clients (provided name, domain and email), referred to as (“You”).
(as Data Controller) usage information related to Your usage pattern of the Service or actions You take in Your account (sharing, editing, viewing and moving files or folders) and use it to improve our Services and protect our Clients.
(as a Data Processor on Your behalf) our Services enable You to manage Your multilingual files, documents and other data (“Your Items”) and collaborate with others to achieve Your goals.
(as a Data Processor on Your behalf) personal data of potential or existing customers.

Principles of Personal Data processing

We respect each individual’s right to the protection of their personal data and We shall do Our best to ensure that personal data provided to and collected by Us shall remain protected and confidential.

We implement internal policies and measures (physical, technical, organizational) to protect personal data from illegal or unauthorised destruction, loss, alteration, disclosure of, acquisition or unauthorised access to them.

If We process personal data on the basis of the individual’s consent, the request for consent shall be clearly distinguishable, intelligible, and worded clearly and proven in Our logs and databases. We acknowledge that a consent can always be withdrawn.

In accordance with legislative requirements, We may be required to disclose or give authorities or supervisory authorities access to personal data.

We only store personal data for as long as required by law or contracts or necessary for Our business activities. Data retention period in ASKLY (LLC) is 6 months. Every 6 months we review our databases and delete permanently the personal data, that is irrelevant to be stored.

Children Online Privacy

We do not specifically market to children under the age of 18 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy culture for us and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with FIP Practices we will take the following responsive action, should a data breach occur:
We will notify you via email or in-site notification within 7 business days.

Personal data we collect

We only collect and process following personal data that is available publicly or you have provided to us:

Your first name and last name
Your e-mail address
Your phone number
Your domain address, if you own a website or relate to a business that owns a website

The sources of publicly available data we use:

Public website(s)
Google search engine
Social media channels (Facebook, LinkedIn), Sales Navigator
Dedicated tools (Hunter.io, Usebouncer.io, Rocketreach.co, Phantombuster)

We use tracking and analytics tools like Google Analytics, and for contacting you tools like GMass, Woodpecker.

We also collect data from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat or enter information on our site.

We do not purchase databases with personal data from the third parties.

We reach out for new cooperation possibilities by phone or email account in order to enable future clients to get in touch with Us. You can pop-out at any moment, and we will delete your personal data within 3 days from all our databases.

You can always object to processing or withdraw Your consent by simply clicking “Unsubscribe”.

Who has the right to access your personal data

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and have given a written consent to keep the information confidential.

All sensitive/credit information you supply is encrypted and outsourced to Stripe Technologies. All payment transactions are processed through a Stripe Technologies and are not stored or processed on Our servers.

What are the legal grounds for processing data?
We process Your data either on contractual grounds (processing is necessary for the fulfillment of a contract or to take steps at Your request prior to entering a contract) or when You have given us Your consent or under Askly (LLC) legitimate interest which is a right to reach out for Your consent for further processing, as well as tracking movement on website for analytics or responding to messages sent by contact form (article 6 a) b) and f) GDPR).

Who do we disclose Your data to

While browsing Our website We also share information We have about You for the purposes described in this Privacy Policy, including the provision of the Services that you have requested (including when you connect with third-party apps and widgets).

We do not sell, license or share information that individually identifies Our customers with companies, organizations or individuals outside of Askly (LLC) unless one of the following circumstances applies:

With Your Consent. We will share information with companies, organizations or individuals outside of Askly (LLC) when We have Your consent.
Advertising, Analytics and Business Partners (Limited to Non-Personally Identifiable Information). We may share aggregated or pseudonymized information (including demographic information) with partners, such as publishers, advertisers, measurement analytics, apps (integration of social media with Our solution). For example, We may tell an advertiser how its ads performed or report how many people installed an app after seeing a promotion. We do not share information that personally identifies You (personally identifiable information is information like name or email address) with these partners, such as publishers, advertisers, measurement analytics, apps.
When you use third-party apps, websites integrated with Our Service, they may collect information about Your activities subject to their own terms and privacy policies.

In order to provide Our Service Askly (LLC) engages other entities, such as cloud servers, security holes detection technologies, payment solutions, encrypted communication tools, etc, that are required to enable Our solutions.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

Your personal data are not transferred outside ASKLY (LLC) or its subsidiaries, affiliates or reliable partners.

Customer's data We collect

Customer's data We collect to improve the solutions We provide:

IP address
Date and time of the query
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific site)
Access status/HTTP status code
Volume of data transferred each time
Website from which the request comes
Browser
Operating system
Language and version of the browser software

We use this information to help Us design Our site to better suit our client’s needs. We may also use Your IP address to help diagnose problems with Our server and to administer Our website, analyze trends, track visitor movements, and gather broad demographic information that assists Us in identifying visitor preferences.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

Not use false or misleading subjects or email addresses
Identify the message as an advertisement in some reasonable way
Monitor third-party email marketing services for compliance, if one is used
Honor opt-out/unsubscribe requests quickly

If at any time you would like to unsubscribe from receiving future emails:
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Other provisions

This site may contain links to other websites. ASKLY (LLC) is not responsible for the contents or security of any other websites.

We are continuously developing Our websites and may at any time revise the terms of this Privacy Policy by updating it.

12/09/2022
Askly (LLC) team